Shipping & Delivery Policy

1. Digital Product Delivery

SIR CBSE is a fully digital educational platform. All our products and services are delivered electronically, which means:

• No Physical Shipping: We do not ship any physical products
• Instant Access: All study materials, test series, and course content are available immediately upon purchase
• No Shipping Charges: Since all products are digital, there are no shipping or handling fees
• Global Availability: Our platform is accessible from anywhere in the world with an internet connection

2. How to Access Your Content

After completing your purchase or registration:

1. Immediate Activation: Your account is activated instantly upon successful payment
2. Login Access: Use your registered email and password to log in to your account
3. Dashboard Access: Navigate to your dashboard to access all purchased materials
4. Download Materials: Study materials can be downloaded as PDF files for offline access
5. Online Tests: Test series are available online and can be accessed directly from your account

3. Delivery Timeline

• Subscription Activation: Instant (within seconds of payment confirmation)
• Study Materials: Available immediately in your dashboard
• Test Series: Accessible as soon as your account is active
• Video Content: Streaming begins instantly; no buffering or download time required

4. System Requirements

To ensure smooth delivery and access to our digital content:

• Internet Connection: Stable broadband connection (minimum 2 Mbps recommended)
• Devices: Compatible with desktop computers, laptops, tablets, and smartphones
• Browsers: Latest versions of Chrome, Firefox, Safari, or Edge
• PDF Reader: Required for downloading and viewing study materials
• Storage Space: Adequate device storage for downloading materials (varies by content)

5. Access Duration

Your access to purchased content depends on your subscription type:

• Monthly Subscription: Access for 30 days from the date of purchase
• Annual Subscription: Access for 365 days from the date of purchase
• Lifetime Access: Certain premium materials offer lifetime access
• Downloaded Materials: PDFs downloaded to your device remain accessible even after subscription ends
• Auto-Renewal: Subscriptions auto-renew unless cancelled before the renewal date

6. Delivery Issues & Technical Support

If you experience any issues accessing your content:

• Login Problems: Check your email for account activation link; reset password if needed
• Content Not Visible: Clear browser cache and cookies, then log in again
• Download Failures: Ensure stable internet connection; try a different browser
• Payment Processed but No Access: Wait 5-10 minutes for system synchronization; contact support if issue persists
• Technical Support: Available 24/7 via email at info@sircbse.com or phone at +91 1234567890

7. Content Updates & Additions

We regularly update our study materials and add new content:

• Automatic Updates: All content updates are delivered automatically to active subscribers
• New Test Series: Added regularly as part of your subscription
• Syllabus Changes: Materials are updated to reflect any changes in JEE/NEET syllabus
• No Additional Charges: All updates are included in your subscription at no extra cost

8. Multiple Device Access

Your account can be accessed on multiple devices:

• Concurrent Logins: Up to 2 devices simultaneously (varies by subscription plan)
• Device Switching: You can switch between devices freely
• Account Sharing: Strictly prohibited; accounts are for individual use only
• Security: Suspicious activity may result in account suspension

9. Offline Access

While our platform is primarily online, we offer limited offline capabilities:

• PDF Downloads: Study materials can be downloaded for offline viewing
• Test Series: Must be taken online; offline access not available
• Video Content: Online streaming only; download option not currently available
• Progress Tracking: Requires internet connection to sync with your account

10. Physical Study Materials (If Applicable)

In rare cases where we offer physical books or materials:

• Separate Purchase: Physical materials are sold separately from digital subscriptions
• Shipping Partners: We partner with reliable courier services for delivery
• Delivery Time: 5-7 business days for Indian metros; 7-10 days for other locations
• Tracking: You will receive a tracking number via email once shipped
• Shipping Charges: Applicable as per the product listing
• International Shipping: Not currently available

11. Data Security & Privacy

Your digital content and personal information are secure:

• Encrypted Delivery: All content is delivered via secure HTTPS connections
• DRM Protection: Study materials are protected against unauthorized sharing
• Privacy: Your personal and payment information is never shared with third parties
• Backup: Your purchase history and downloaded materials are backed up on our servers

12. Contact Information

For any questions or concerns regarding delivery and access: